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Avoiding the Dark Side of Help Desk Outsourcing: 11 Mistakes Buyers Make in Planning and Negotiating Help Desk Outsourcing Initiatives
- November 2009
Achieve Lowest Total Cost of Ownership with a Unified Global Delivery Model
Trend Report: Challenges in Adopting Service-Oriented Architecture
Smarter Sourcing: Measuring and Communicating the Success of Sourcing Relationships
Sourcing Management with Oblicore GuaranteeTM
SLA Management for Utility-Based Computing: A Case Study
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Focus Areas: an alphabetical listing of all our outsourcing-related topics:
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ADS
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