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Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards
Outsourcing Center's study of 86 relationships participating in the 2007 Outsourcing Excellence Awards program revealed several significant benchmarks. A major finding: buyers felt cultural fit and a partnering relationship approach were a major key to success; they used them as supplier-selection criteria more than in the past decade of the awards relationships. (2007)

You've Outsourced Procurement. Now What?
Selecting a supplier and signing the contract are just the beginning. Knut Meyer lists eight steps to ensure the success of a procurement outsourcing effort. (2005)

Large Enterprises Cut Costs by 20 Percent through Broad-based HRO: Yankee Group Study
A new Yankee Group study found large companies who outsource multiple HR processes can reduce annual costs from $5,000 per employee to under $2,000. No wonder analyst Philip Fersht predicts multi-process HRO will grow significantly in the next 36 months. (2005)

The Top Five Trends in HR Outsourcing Today
Full-service HRO has been around since 1988. But the game is changing. Michel Janssen outlines five trends that are altering broad-based HRO. (2005)

Five Things Manufacturers Should Consider When Selecting a Contract Manufacturer
A software provider that produces rapid response manufacturing products provides his list of criteria manufacturers should consider when selecting a contract manufacturer. (2005)

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Trend Report: Challenges in Adopting Service-Oriented Architecture - Currently the market reflects four segments in the way companies prioritize their point of adoption of Service-Oriented Architecture (SOA). This paper discusses the challenges of SOA adoption and steps to establish a foundation for successfully achieving t... - August 2007

Smarter Sourcing: Measuring and Communicating the Success of Sourcing Relationships - Traditional Service Level Agreements offer tangible measurements of the operational value and financial merits of a sourcing relationship. But what about the less obvious gauges of business value? Learn more about Balanced Scorecard, Six Sigma, Total Quali... - February 2007

Sourcing Management with Oblicore Guarantee^TM - Move from ad-hoc, vendor management to a structured "sourcing management" strategy. Download the white paper by Oblicore, the leading provider of Service Delivery Management software. - January 2007

SLA Management for Utility-Based Computing: A Case Study - This paper by examines challenges for offering services on a utility-based computing basis and looks at a case study of a service provider that was able to efficiently measure and report on services quality and costs with the Digital Fuel's SLA mana... - January 2006

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